03 numbers are charged at the same rate as a standard 01 or 02 landline number, and are included in most mobile and landline call plans that include "free minutes." Check your own provider's terms if you're unsure, particularly on older contracts or pay-as-you-go mobiles.
No — we're a booking and call-handling service. When you call, we take down the details of the problem and pass them to an independent, appropriately qualified local engineer who covers your area. They'll then contact you directly to arrange a visit.
Because engineers are independent and prices vary by area and job, we can't quote a fixed price over the phone. The engineer will normally confirm their call-out charge and any estimated cost before starting work.
This depends on your area and the type of job — straightforward call-outs in well-covered areas are often arranged within 24–48 hours, while more rural postcodes or specialist repairs may take a little longer. We'll always give you an honest estimate when you call.
Let us know by calling back on 0345 600 900. We keep basic feedback on the engineers in our network and will look into any concerns raised about a visit.
Not currently — every job is matched by a person on the phone rather than an automated system, which we've found leads to fewer mismatched call-outs. See our contact page for opening hours.
Still got a question? Get in touch or call us directly on 0345 600 900.