The quickest way to book a call-out is to phone us directly during opening hours. For general questions, feedback about a previous visit, or anything non-urgent, you're welcome to email instead.
| Phone | 0345 600 900 |
| Hours | Mon–Fri 8am–6pm, Sat 9am–1pm. Closed Sundays and bank holidays. |
| [email protected] | |
| Postal address | Home Assist Helpline, PO Box 214, Reading, RG1 9YX |
For urgent breakdowns — no heating in cold weather, or an active leak — please call rather than email, as we aim to arrange same-day contact with an engineer wherever possible.